ServiceNow Developer – ITSM Solutions
Your day to day
- Develop and customize ServiceNow applications within ITSM framework
- Design and implement service catalog solutions and workflows
- Configure ServiceNow modules including Incident, Problem, Change, and Request Management
- Collaborate with IT Operations teams to optimize service delivery processes
- Create custom applications and integrations within the ServiceNow platform
- Develop automation scripts and business rules to streamline IT operations
- Support Service Desk operations and enhance user experience
- Participate in ITIL process improvements and governance initiatives
- Troubleshoot and resolve technical issues within ServiceNow environment
Your profile
- Strong experience in ServiceNow development and administration
- Expertise in ITSM processes and ITIL framework
- Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
- Experience with ServiceNow modules: ITSM, Service Catalog, Workflow
- Knowledge of REST/SOAP APIs and system integrations
- Understanding of IT Operations and Service Desk environments
- Experience with database management and SQL queries
- ServiceNow certifications (CSA, CAD) preferred
- Strong problem-solving and analytical skills
- Fluency in French and English required
Job Category: IT
Job Type: Consulting
Job Location: Luxembourg