Committed to win-win relationships

IT Governance SLA

Your Day-to-Day:

• Inventory & Prioritisation: Construct and maintain a master tracking inventory of operational arrangements, assessing risk levels to establish a clear prioritisation schedule.
• Gap & Compliance Analysis: Evaluate high-priority arrangements to identify missing internal controls, investigate root causes of non-compliance, and document regulatory impacts.
• Remediation Strategy & Execution: Draft structured action plans with dedicated task owners, target deadlines, and resource allocation. Drive execution by tracking resolution progress, collecting proof of completion, and verifying gap closures.
• Evidence Management & Archiving: Establish and maintain a central evidence repository, ensuring all compliance artifacts are thoroughly cross-checked, validated with relevant stakeholders, and formally approved.
• Monitoring & Reporting: Maintain real-time progress dashboards (using Excel/PowerBI) and deliver regular executive status updates outlining key project milestones, risks, and blockers.
• Project Handover & Knowledge Transfer: Prepare a comprehensive closure dossier containing final audit logs, risk exposure summaries, updated documentation, and conduct a dedicated handover session to ensure seamless operational continuity with internal teams.

Your Profile:

• Experience & Expertise: Intermediate-level Subject Matter Expert (SME) with proven experience in IT compliance, regulatory remediation, SLA coordination, or internal control frameworks.
• Analytical & Problem-Solving Skills: Strong capacity to analyze complex operational workflows, perform thorough gap analyses, and propose pragmatic remediation actions.
• Project Coordination & Organization: High degree of rigor in planning, tracking deliverables, managing backlogs, and maintaining accurate project documentation.
• Stakeholder Communication: Excellent interpersonal skills to liaise effectively with cross-functional teams, align internal stakeholders, and facilitate knowledge-sharing workshops.
• Tooling Proficiency: Advanced command of reporting tools (e.g., PowerBI, Excel) and collaboration platforms (e.g., SharePoint, Teams) for evidence tracking and dashboarding.
• Core Competencies: Fluent ability to document processes, monitor SLAs, coordinate action plans, organize repositories, and drive structured follow-ups.