Support eFront
Your Day-to-Day:
- Provide functional and technical support on eFront within a financial services environment
- Investigate, analyse and resolve incidents and user requests related to the platform
- Assist users with day-to-day issues and provide guidance on eFront functionalities
- Monitor and troubleshoot application-related problems
- Identify root causes and coordinate with relevant technical or functional teams when required
- Contribute to application maintenance, issue resolution and continuous improvement
- Ensure accurate follow-up and documentation of incidents and support activities
- Act as a key point of contact for eFront-related queries
Your Profile:
- Proven experience in eFront support or application support within the financial sector
- Very good knowledge of the eFront platform and its functionalities
- Strong understanding of financial applications and investment/fund-related environments
- Experience in incident management, troubleshooting and problem resolution
- Ability to analyse technical and functional issues and identify appropriate solutions
- Good understanding of application support processes and user assistance
- Strong analytical and problem-solving skills
- Ability to work independently while collaborating effectively with technical and business teams
- Excellent communication and interpersonal skills
- Fluent English is required
- Experience in an international financial environment is considered an advantage
Job Category: Support eFront
Job Type: CDI
Job Location: Luxembourg