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Technical Support – IGA Expert

Your day to day

• Support the IAM team within an IT Security environment, with a strong focus on Identity Governance & Administration (IGA). 
• Contribute to the definition and implementation of roles and responsibilities within the organization. 
• Support the continuous improvement of the organization’s IGA and IAM capabilities. 
• Manage applications, roles, permissions, business rules and validation workflows within the IGA environment. 
• Handle access requests and support access-related activities. 
• Manage the user lifecycle, including onboarding, modifications, transfers, deactivation, reactivation and offboarding. 
• Support the management of external and guest users, including Azure-based identities. 
• Contribute to Segregation of Duties (SoD) reviews and related IAM activities. 
• Maintain and adapt the IGA configuration following organizational changes, including Business Units, business rules and processes. 
• Investigate and resolve third-line IAM/IGA support issues, including access problems, data inconsistencies, import issues and user-related errors. 
• Analyse incidents and implement appropriate fixes or corrective actions.
• Collaborate with external technical/service providers to investigate and resolve technical support issues. 
• Provide support on topics combining IT Security and IAM. 
• Produce and run IGA reports and data extracts based on business requirements. 
• Contribute to the improvement and optimisation of existing IAM processes and workflows. 

Your profile

• Strong professional experience in IAM / IGA — mandatory priority. 
• Solid hands-on experience with Identity Governance & Administration solutions. 
• Proven experience in access management, user lifecycle management and role/permission administration. 
• Strong understanding of IAM processes, business rules, approval workflows and access governance. 
• Experience with Segregation of Duties (SoD) processes and access reviews. 
• Experience troubleshooting technical IAM/IGA issues, including data, import and access-related problems. 
• Good understanding of Azure / Azure Guest user management. 
• Experience working in an IT Security environment is highly valued. 
• Familiarity with ITIL principles / ITIL Foundation. 
• Knowledge of AML / Compliance environments is an advantage. 
• Strong English communication skills — mandatory priority. 
• French language skills are an advantage. 
• Strong teamwork and collaboration skills — mandatory priority. 
• Excellent organizational and time-management skills. 
• Reliable, structured and able to manage several IAM/IGA activities simultaneously. 
• Comfortable communicating with technical teams, business stakeholders and external service providers. 
• Ability to work independently, investigate issues and provide effective solutions. 
• Good knowledge of Microsoft Office 365 and general IT environments.