Outsourcing Governance

  • Maintenance of the Group Outsourcing Framework
  • Develop an effective culture of compliance with our outsourcing policy, ensuring appropriate controls, checklist, procedures and training evolve as required
  • Ongoing analysis of regulatory changes in relation to outsourcing and delegation, ensuring our Group Outsourcing Framework remains up to date
  • Provide guidance to the business as a subject matter expert

Outsourcing Oversight

  • Governance and oversight of outsourced activities, conducting the necessary risk and due diligence assessments at the outset and on an ongoing basis
  • Maintain the Outsourcing Register
  • Facilitate / perform regular due diligence reviews of outsourced providers and undertake SLA monitoring
  • Assist with the completion of regulatory applications as required


  • Preparation of written and verbal reports to Boards, Senior Management and externally
  • Ensuring that all issues have been reported or escalated and progress is measured on any remediation plans
  • Attend and contribute to other operational, jurisdictional, risk, regulatory or client meetings as required.

Leadership and Stakeholder Management

  • Actively build, manage, nurture, coach, train and develop a team
  • Act as the lead for projects forming part of the team’s annual plan, ensuring that all deadlines are met and that deliverables are of a high quality
  • Assist the Head of Operational Resilience with developing and implementing a strategy for the team and turn it into objectives to support the Group in delivering its future plans


  • Contribute towards the business, for instance, in identifying improvements and efficiencies that could apply across the business and liaising with the other support functions
  • Other Ad-hoc tasks that may be required to be undertaken as part of an operations office or as the business requires


  • Strong alignment to Aztec Group values
  • Very high level of integrity and dependability
  • Strong, clear and concise communication skills (both written and verbal)
  • Proven ability to develop good collaborative working relationships within the business across multiple stakeholders
  • Negotiation skills and ability to lead and influence individuals at all levels in a positive constructive way
  • Positive and proactive approach
  • Proven practical experience in developing and operating an outsourcing oversight program
  • An understanding of regulations and legislations relevant to outsourcing within a financial services business – with a particular focus on Luxembourg requirements
  • A university degree and / or a relevant professional qualification
  • At least 8 years of relevant experience, to include experience of performing oversight of outsourced activities within a financial services environment
  • Logical approach, analytical ability
  • Awareness of industry best practice balanced with commercial expectations
  • Proven ability to quickly learn new information, processes, and procedures
  • Proven ability to meet deadlines and proactively identify and deal with problems
  • A self-starter with the ability to work independently on concurrent initiatives
Job Category: TA
Job Type: Permanent
Job Location: Luxembourg

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