IT Operational Support Manager (m/f)
Reports to Operational Support Manager II
The purpose of this position is to oversee routine day-to-day support of teams with using eFront.
Key responsibilities:
- Act as a team lead, collaborating closely with our client facing Administrators and Accountants using eFront to ensure the appropriate delivery of client service
- Act as a higher authority for recording static data and transactional data on to eFront
- Manage and review incoming requests to prioritise and delegate effectively
- Support teams with achieving their desired outputs for system reporting by leading the process and coordinating all relevant parties
- Prepare scoping documents to capture client’s bespoke reporting requirements
- Advise teams on best practice for system inputs
- Monitor and review adherence to best practice
- Attend meetings with client teams and clients to provide status updates and technical insight
- Supervise and assist in the training and development of staff
- Arrange and manage the appraisal process for members of staff
Skills, knowledge, expertise:
- Proven relevant experience supported by a relevant professional qualification (ACCA or ACA)
- Previous experience in people management
- Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
- Computer literacy, word processing and spread sheet skills are essential
- Sound technical financial services knowledge
- Evidence of accounting responsibility for a client relationship or a significant part of a major client relationship
- Previous experience with eFront FIA would be an advantage
Job Category: IT
Job Type: Permanent
Job Location: Luxembourg