IT Operational Support Manager (m/f)

Reports to Operational Support Manager II

The purpose of this position is to oversee routine day-to-day support of teams with using eFront.

Key responsibilities:

  • Act as a team lead, collaborating closely with our client facing Administrators and Accountants using eFront to ensure the appropriate delivery of client service
  • Act as a higher authority for recording static data and transactional data on to eFront
  • Manage and review incoming requests to prioritise and delegate effectively
  • Support teams with achieving their desired outputs for system reporting by leading the process and coordinating all relevant parties
  • Prepare scoping documents to capture client’s bespoke reporting requirements
  • Advise teams on best practice for system inputs
  • Monitor and review adherence to best practice
  • Attend meetings with client teams and clients to provide status updates and technical insight
  • Supervise and assist in the training and development of staff
  • Arrange and manage the appraisal process for members of staff

Skills, knowledge, expertise:

  • Proven relevant experience supported by a relevant professional qualification (ACCA or ACA)
  • Previous experience in people management
  • Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
  • Computer literacy, word processing and spread sheet skills are essential
  • Sound technical financial services knowledge
  • Evidence of accounting responsibility for a client relationship or a significant part of a major client relationship
  • Previous experience with eFront FIA would be an advantage
Job Category: IT
Job Type: Permanent
Job Location: Luxembourg

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