Commited to win-win relationships

IT FA Technical Support M/F

Missions:

• Ensure proper Communication to Operational Users regarding item resolution and status
• Ensure internal Global Communication between IT, management & Operational Unit during incident resolution and post-mortem
• Ensure good communication between the Service Delivery team and L3 Support Team as of Infrastructure Team
• Provide an added-value to the development team (for bug correcting)
• Minimize resolution time on similar incidents by deploying all needed resources to establish the root cause
• Write incident report that summarizes the way the incident has been solved, why it occurred and what can be put in place to avoid recurrence
• Provide support during accounting migration and on boarding of new clients.

Profil:

• Great knowledge in Fund Administration
• Knowledge in Excel / Access / VBA / XML ;
• Technological requirements: Oracle, PL/SQL, Unix: scripting, consulting, Scheduling tool;
• Language: French / English.