Client Services Manager

Missions

  • Main point of contact between Clients and Transfer Agency.
  • Take ownership to service a group of Clients assigned.
  • Respond and resolve Client and Partners requests accurately and timely.
  • Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day.
  • Facilitate review and update of Service Level Agreements, Trailer Fee Agreements and Operating Memorandum for all TA activities.
  • Review and coordinate prospectus amendments.
  • Prepare KPI reports, Service Review packs and Board packs and represent Client Service Management at Client meetings.
  • Facilitate completion of Due Diligence Questionnaires for all TA activities.
  • Coordinate TA Partners attendance to Client Due Diligence onsite visit.
  • Provide auditors with the requested documentation or samples to perform testing for Client Service related activities.
  • Ensure remedial actions are implemented and closed timely.
  • Maintain up to date Client Matrix and Reporting Matrix.
  • Review and update Client Servicing procedures.

Profil

  • Several years’ experience in a client servicing role, preferable in Transfer Agency or a similar function
  • Fluency in English (written and spoken) is essential. An additional language is advantageous
  • MFGI (MultiFunds) and EXP-AG is an advantage
  • Team player
  • Attention to details and focus on quality
  • Strong analytical skills
  • Sound knowledge of financial markets
  • Dynamic and flexible
  • Effective verbal reasoning and numeric skills (Essential)
  • Good client relationship experience
Job Location: Luxembourg

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