• The candidate will be required to be able to oversight TA activity within one or more of the area’s functional groupings as directed (eg Shareholder Services, Registration, Sanctions & PEP Screening, AML).
  • Ensure adherence to relevant policies.
  • Ensure processing offshore or onshore, as appropriate, is within agreed SLA norms.
  • Ensure effective monitoring and reporting of outstanding items / backlog.
  • Liaise with internal/external clients as well as investors to ensure all receive the highest quality of service by executing requests/instructions/queries accurately within the given Service Level Agreements and while adhering to company standards.
  • Escalate immediately incidents, apply corrective actions and follow up preventative actions.
  • Liaise with internal service providers.
  • Proactively contribute to the improvement of BAU and oversight processes.
  • Ensure self development.
  • Check work performed by colleagues as per authority level.
  • Ensure production of reports and quality in deliveries.


  • Good knowledge and experience of Transfer Agency processing with at least three years’ experience.
  • Good knowledge of KYC / AML documentation requirements for on-boarding and ongoing reviews.
  • Fluency in English, written and spoken; any other language would be considered as a plus.
  • Team player with people and performance management skills
  • Strong analytical skills, investigation skills and attention to detail.
  • Ability to adhere to deadlines while focussing on results and accuracy in a fast paced environment.
  • Be adaptable, flexible and able to manage stressful situations.
  • Excellent organization skills and ability to prioritise work
Job Category: AML/KYC
Job Type: Full Time
Job Location: Luxembourg

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